Privacy Policy

1. Who we are

wellnest is a wellness marketplace and business platform operating in Jordan. Customers use wellnest to discover and book fitness, beauty, recovery, and lifestyle experiences. Wellness businesses use wellnest Business OS to publish their schedules, confirm payments, and manage their clients.

This policy is issued by Health Nest Software Development Company, a company registered in the Hashemite Kingdom of Jordan under Commercial Registration No. 83017 (National Establishment Number 200214207), trading as wellnest, of Khoury Plaza, Office No. 6, Mohammad Al Ajlouni St., Paris Square, Jabal Al-Weibdeh, Amman, Jordan ("wellnest", "we", "us"). We are the data controller for the personal information described in this policy.

2. What this policy covers

This policy explains what personal information we collect, why we collect it, who we share it with, and what control you have over it. It applies to:

• the wellnest mobile app for iOS and Android;
• the wellnest web app at wellnestapp.org;
• wellnest Business OS, used by wellness businesses on our platform; and
• our website and any email we send you in connection with these services.

wellnest is a marketplace. The classes, appointments, and sessions you book are delivered by independent wellness businesses, not by wellnest. Those businesses handle your information as described in section 5, and their own privacy practices apply to what they do with it once they receive it.

3. Information we collect

We collect only what we need to operate bookings and your account.

Information you give us

Information created as you use wellnest

• Bookings and waitlist entries — which session you booked, when, with which business, and its status (pending, confirmed, cancelled, attended, no-show).
• Purchases — class packs and memberships, their remaining balance and expiry.
• Payment records — the amount, currency, date, method chosen (CliQ, cash, or an existing pack or membership), and whether the business has confirmed receipt. See section 6.
• Favourites and saved places — the businesses you save.
• Cancellations — including whether a cancellation fell inside a provider's late-cancellation window.

Information collected automatically

• Device and technical data — device type, operating system version, app version, language, and time zone, so we can support your device and diagnose faults.
• Log data — IP address, timestamps, and error reports, used for security, fraud prevention, and debugging.
• Approximate or precise location — only if you allow it. See section 7.

If you are a wellness business

If you use wellnest Business OS, we also process your business name and category, business contact details, service and class listings, schedule and capacity, staff names and photos you choose to upload, pricing, packs and memberships, cancellation policies, your CliQ alias, and the client and booking records generated through your account. Your public business profile — name, category, description, photos, location, services, schedule, and reviews — is visible to anyone browsing wellnest.

4. How we use your information

We use your personal information to:

• create and maintain your account and keep you signed in;
• show you businesses, classes, and availability, and take and confirm your bookings;
• let the business confirm that your payment has been received, and manage the class packs and memberships you own;
• send booking confirmations, reminders, changes, and cancellation notices;
• pass the booking details the provider needs in order to deliver your session (section 5);
• publish the reviews and ratings you choose to submit;
• provide customer support and resolve disputes about a booking or payment;
• keep the platform secure, prevent fraud and abuse, and enforce our Terms of Service;
• understand which parts of the platform are used, in aggregate, so we can improve them; and
• meet our legal, accounting, and tax obligations.

We rely on the following bases for this processing: performance of our contract with you (bookings, account), your consent (optional fields, location, marketing, photo library access), our legitimate interests (security, fraud prevention, service improvement), and compliance with legal obligations.

5. What the business you book sees

When you book, we share with that specific business only what it needs to deliver your session: your first and last name, the session and time you booked, your booking status, whether you attended, the payment method you chose and whether it has been confirmed, the CliQ sender name where you provided one, your phone number and email address so it can contact you about the booking, and your gender where the session has a gender requirement.

That business becomes an independent controller of the information it receives, and it is responsible for handling your information lawfully and respectfully. Businesses on wellnest agree not to use your contact details for unrelated marketing. Businesses do not receive your password, your date of birth, or your booking history with other businesses.

6. Payments

wellnest does not process payments. There is no card entry, no payment processor, and no payment taken inside the app. You settle directly with the business, and the booking records which method you chose and whether the business has confirmed receipt.

• CliQ — you make the transfer yourself, in your own banking app, to the business's CliQ alias. wellnest records the amount, the sender name you entered, and the business's confirmation. We never see your bank credentials, and no transfer passes through us.
• Cash — paid in person at the business. wellnest records the amount due and the business's confirmation that it was received.
• Class packs and memberships — bought the same way, then drawn down as you book. We record the sessions remaining and the expiry.

Because no payment passes through wellnest, we hold no card numbers, bank account numbers, or payment credentials of any kind. Your booking shows as pending until the business confirms your payment has arrived.

If we introduce card payments in future, this section will be updated to name the payment provider before that option becomes available to you.

7. Location

Location is optional. If you grant location permission, we use your device location to sort nearby businesses by distance and to centre the map view. You can decline, and wellnest still works — you simply browse and search by area instead. You can withdraw the permission at any time in your device settings. We do not track your location in the background and we do not build a location history.

8. Calendar

If you choose to add a booking to your calendar, we create a calendar entry containing the session name, business name, time, and location. We do not read your existing calendar events. This only happens when you ask for it.

9. Notifications and reminders

We send transactional messages you cannot opt out of while you hold an active booking — confirmations, reminders, changes, and cancellations — because they are part of the service you asked for. Marketing messages about promotions and new businesses are separate, and you can opt out of them at any time from your account settings or by using the unsubscribe link in the message.

10. Service providers

We use a small number of providers to run the platform. They act on our instructions and may only use your information to provide their service to us:

• Supabase — database, authentication, and file storage for the platform.
• Hostinger — web hosting for wellnestapp.org.
• Google Maps — map display and place lookup. If you open a map or tap directions, Google receives the request in line with its own privacy policy.
• Apple and Google — app distribution and push notification delivery for the mobile app.
• Email delivery providers — sending transactional email such as confirmations and password resets.

We may also disclose information where we are legally required to do so, to establish or defend legal claims, or to protect the rights and safety of our users, our businesses, or the public.

11. We do not sell your data

We do not sell your personal information, and we do not share it with advertising networks or data brokers. We do not use your personal information to target you with third-party advertising, and we do not track you across other apps or websites.

12. How long we keep data

• Account information — for as long as your account is open.
• Booking and payment records — retained after your account closes only where we must keep them for accounting, tax, or dispute-resolution purposes, for the period Jordanian law requires.
• Reviews — reviews you have published may remain visible after account deletion, shown without your name.
• Logs and technical data — kept for a short period for security and debugging, then deleted or aggregated.

13. Your rights and choices

You can, at any time:

• See and edit your information — your name, email, phone, and photo are editable in the app under Profile → Settings → Edit info.
• Get a copy of your data — email us and we will provide the personal information we hold about you.
• Correct inaccurate information — in the app, or by contacting us.
• Delete your account and personal data — see section 14.
• Withdraw a permission — location, photo library, notifications, and calendar access are all controlled in your device settings.
• Opt out of marketing — in your account settings or via the unsubscribe link.
• Object or complain — contact us and we will look into it. You may also raise a complaint with the relevant Jordanian data protection authority.

14. Deleting your account

You can delete your account yourself, from inside the app, without contacting us: go to Profile → Settings → Delete account and confirm. Deletion is permanent.

When you delete your account we remove your profile, contact details, photo, favourites, interests, and future bookings. Your published reviews may remain visible without your name. We keep the minimum booking and payment records we are legally required to keep for accounting and tax purposes, as described in section 12. If you would rather we handled the deletion for you, email us and we will action it.

15. Security

Data is transmitted over encrypted connections (HTTPS/TLS) and stored with our hosting providers with access controls in place. Passwords are hashed. Access to customer data by our own team is limited to those who need it to provide support or operate the service. Businesses can only see records belonging to their own account.

No system is completely secure. If a breach occurs that is likely to affect your rights, we will notify you and the relevant authority as required by law.

16. Children

wellnest is not intended for children. You must be at least 18 years old to create an account. If a minor attends a class, an adult account holder must make the booking and is responsible for it. If we learn that we hold information about a child who registered directly, we will delete it. If you believe a child has created an account, contact us and we will remove it.

17. International transfers

Some of our service providers store or process data on servers outside Jordan. Where information is transferred internationally, we take reasonable steps to ensure it remains protected to the standard described in this policy, including through contractual commitments with those providers.

18. Changes to this policy

We may update this policy as the platform develops. We will change the "last updated" date at the top of this page, and where the change is significant we will tell you in the app or by email before it takes effect. Continuing to use wellnest after a change takes effect means you accept the updated policy.

19. Contact us

For any question about this policy, or to exercise any of the rights in section 13:

• Email: info@wellnestapp.org
• Phone: +962 79 971 8688
• Post: Health Nest Software Development Company, Khoury Plaza, Office No. 6, Mohammad Al Ajlouni St., Paris Square, Jabal Al-Weibdeh, Amman, Jordan

We aim to respond to privacy requests within 30 days.

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