Terms of Service

1. The agreement

These Terms of Service are an agreement between you and Health Nest Software Development Company, a company registered in the Hashemite Kingdom of Jordan under Commercial Registration No. 83017 (National Establishment Number 200214207), trading as wellnest, of Khoury Plaza, Office No. 6, Mohammad Al Ajlouni St., Paris Square, Jabal Al-Weibdeh, Amman, Jordan ("wellnest", "we", "us"). They govern your use of the wellnest apps, website, and Business OS (together, the "Platform").

By creating an account or using the Platform, you accept these terms and our Privacy Policy. If you do not accept them, please do not use the Platform.

2. Our role as a marketplace

wellnest is a marketplace. We connect you with independent wellness businesses — studios, gyms, salons, clinics, trainers, and practitioners — and provide the technology to discover and reserve what they offer.

We do not provide the classes, treatments, or sessions ourselves, and we do not take payment for them. Each business is solely responsible for the service it delivers, for the qualifications and conduct of its staff, for the safety and condition of its premises and equipment, for its own licensing and insurance, for collecting payment from you, and for complying with the law that applies to it. Your contract for the session itself, and for its payment, is with that business.

We take reasonable care in listing businesses on the Platform, but we do not independently verify every qualification, certification, or claim a business makes, and listing on wellnest is not an endorsement or a guarantee of quality.

3. Eligibility and your account

• You must be at least 18 years old to create an account.
• You must give accurate information and keep it up to date. Your name and contact details are passed to the business you book with, so they need to be correct.
• You are responsible for your password and for activity on your account. Tell us promptly if you think someone else has access to it.
• One account per person. Do not create an account on someone else's behalf without their permission.
• You can delete your account at any time from Profile → Settings → Delete account.

4. Bookings

When you book, you are reserving a specific place in a specific session at a specific time. Your place is held while the booking is pending, and the booking becomes confirmed once the business marks your payment as received. Both CliQ and cash require that confirmation, so a pending booking is normal and not an error.

Availability shown on the Platform reflects what the business has published. Businesses set their own capacity and are responsible for keeping their schedules accurate. Occasionally a business may need to change or cancel a session — for instance if an instructor is unavailable. Where that happens you will be notified and are entitled to a refund or a credit for that booking, from the business.

You must arrive on time. Businesses may refuse late entry to a class for safety reasons, and a refused late entry is treated as a no-show under section 7.

5. Prices and payment

Prices are set by each business and displayed in Jordanian dinar (JOD) before you confirm. All bookings on the Platform are for in-person services delivered at the business's own location.

Payment is made directly to the business, not to wellnest. You may pay by CliQ transfer to the business's alias, or in cash at its premises, or by drawing on a class pack or membership you already own. wellnest does not process, hold, or handle any payment, and holds no card or bank details. We record which method you chose and whether the business has confirmed receipt.

Because payment is between you and the business, any question about a payment, a refund, or a receipt is settled with that business in the first instance. We will help where we reasonably can.

wellnest may earn a commission on bookings and may charge businesses subscription or placement fees. This does not change the price you see — the amount displayed before you confirm is the amount you owe the business.

6. Class packs and memberships

Businesses may sell class packs (a number of sessions) and memberships (access over a period). Each has its own price, validity period, and conditions, shown at the point of purchase. They are prepaid bundles of in-person sessions at that specific business, and confer no digital goods or platform features.

• Packs and memberships are personal to you and cannot be shared, transferred, or resold unless the business explicitly allows it.
• Unused sessions expire at the end of the validity period and are not refundable or extendable unless the business's own policy says otherwise.
• Where you own more than one eligible pack, a booking may be drawn from any of them.
• If a business leaves the Platform or closes, it remains responsible for honouring or refunding packs and memberships its customers have bought.

7. Cancellations and no-shows

Each business sets its own cancellation window and any late-cancellation or no-show fee. Those exact terms are shown to you in the app before you confirm a booking, and again if you go to cancel it.

• Cancelling inside the window — your place is released and your payment or pack credit is returned, in line with that business's policy.
• Late cancellation — cancelling after the window has closed may forfeit the session or incur the fee the business has published.
• No-show — not attending without cancelling may forfeit the session or incur a no-show fee.

Refunds are made by the business, using whatever method you paid by. Where a business cancels, or where a session does not go ahead, you are entitled to a full refund or credit from that business.

8. Health and safety

Physical exercise, treatments, and recovery services carry inherent risks. You participate at your own risk and are responsible for judging whether an activity is suitable for you.

Nothing on the Platform is medical advice. Consult a qualified healthcare professional before starting a new activity, particularly if you are pregnant, recovering from injury or surgery, or have any medical condition. Tell the business about any relevant condition, injury, allergy, or limitation before your session, and follow the instructions of its staff.

9. Reviews and content you post

You may only review a session you actually booked. Reviews must be your own honest experience. Do not post content that is false, defamatory, abusive, discriminatory, obscene, or that reveals another person's private information.

You keep ownership of what you post, and you grant us a non-exclusive, royalty-free licence to display, reproduce, and distribute it on and in connection with the Platform. We may remove content that breaches these terms, and we may remove or decline to publish reviews we have reasonable grounds to believe are fake, incentivised, or posted to manipulate a rating.

10. Acceptable use

You agree not to:

• use the Platform for any unlawful purpose, or breach any applicable law while using it;
• make fraudulent, speculative, or bad-faith bookings, or book with no intention of attending;
• claim a payment you have not made, or enter a false CliQ sender name;
• impersonate anyone, or misrepresent your identity or your association with a business;
• harass, threaten, or abuse other users, businesses, or their staff;
• scrape, copy, or systematically extract data from the Platform, or use automated means to access it;
• attempt to gain unauthorised access to any account, system, or data, or interfere with the Platform's operation or security;
• circumvent a business's cancellation policy or fees; or
• use the Platform to advertise or solicit for a competing service.

11. Terms for wellness businesses

If you use wellnest Business OS, the following also applies to you.

• Authority. You confirm you are authorised to represent the business and to enter these terms on its behalf.
• Accuracy. You are responsible for the accuracy of your listings, schedule, capacity, prices, CliQ alias, and policies, and for keeping them current. You must honour bookings accepted through the Platform at the price shown.
• Payment confirmation. You collect payment directly from your clients. You are responsible for confirming CliQ and cash receipts promptly and accurately in Business OS — a client's place is held pending your confirmation, and marking a payment received that has not arrived, or failing to confirm one that has, is your responsibility.
• Refunds. You are responsible for issuing refunds and for honouring the cancellation, pack, and membership terms you have published.
• Compliance. You are responsible for your own licences, permits, insurance, qualified staff, health and safety obligations, receipts, and tax. You must have the right to use every image and description you upload.
• Your clients' data. Client information you receive through the Platform may only be used to deliver and administer that client's booking. You must not use it for unrelated marketing, sell it, or pass it to anyone else, and you must handle it in line with applicable privacy law.
• Fees. Commission, subscription, and placement fees are as agreed with you separately.
• Reviews. You may not incentivise, write, or solicit fake reviews, or penalise a client for leaving an honest one.
• Leaving. If you stop using the Platform you remain responsible for bookings already taken and for packs and memberships your clients have bought.

12. Intellectual property

The Platform, including the wellnest name, logo, design, text, and software, belongs to us or our licensors and is protected by intellectual property law. You may use the Platform for its intended purpose only. You may not copy, modify, reverse engineer, resell, or create derivative works from it, or use our name or branding without our written permission.

Business names, logos, and images displayed on the Platform belong to the businesses concerned and are shown with their permission.

13. Service availability

We work to keep the Platform available and accurate, but we provide it on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation, and we may suspend or change parts of the Platform for maintenance or development. wellnest is currently in beta, and features may change as we develop it.

14. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for the acts, omissions, service quality, safety, or conduct of any business or practitioner on the Platform, or for injury, loss, or damage arising from a session you attend;
• we are not liable for any payment dispute between you and a business, including a transfer that does not arrive, a refund that is not issued, or a payment a business fails to confirm;
• we are not liable for indirect or consequential loss, or for loss of profit, revenue, data, or opportunity; and
• where we are found liable, our total liability to you for all claims relating to the Platform is limited to 50 JOD.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, or for fraud.

15. Suspension and termination

You may stop using the Platform and delete your account at any time. We may suspend or terminate an account, remove content, or withdraw access where we reasonably believe these terms have been breached, where required by law, or where necessary to protect users, businesses, or the Platform. Where it is reasonable to do so, we will tell you why. Amounts already owed remain payable, and bookings already taken must still be honoured.

16. Governing law

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman, Jordan have exclusive jurisdiction over any dispute arising from them. If any provision is found unenforceable, the rest remains in force.

17. Changes to these terms

We may update these terms as the Platform develops. We will change the "last updated" date at the top of this page, and where a change is significant we will notify you in the app or by email before it takes effect. Continuing to use the Platform after that means you accept the updated terms. Bookings already confirmed are governed by the terms in force when you made them.

18. Contact us

• Email: info@wellnestapp.org
• Phone: +962 79 971 8688
• Post: Health Nest Software Development Company, Khoury Plaza, Office No. 6, Mohammad Al Ajlouni St., Paris Square, Jabal Al-Weibdeh, Amman, Jordan

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